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Assistant Box Office Manager & House Seat Manager

Position: Assistant Box Office Manager & House Seat Manager
Department: Box Office/Marketing
Classification: Full time; IATSE Local 875 Position
Compensation: $20.85/hr

OVERVIEW

Mission: Geffen Playhouse is a non-profit, professional theater dedicated to enriching the cultural life of Los Angeles through plays and educational programs that inform, entertain and inspire.

Diversity Equity and Inclusion Statement: In recognition of the essential examination of systemic racism and injustices, we at the Geffen Playhouse commit to continued analysis and expansion of our own institutional practices in order to be part of the solution. Our vision for the Geffen is that people of all races, faiths, sexual orientations, abilities, genders and backgrounds find it an easily accessible and highly relevant source of art that reflects the dynamic human experience and galvanizes a more equitable and vibrant community. In adopting this statement, we are amplifying our strategic and ongoing commitment to improving and increasing the cultural diversity, equity and inclusion of our audiences, staff, artists, board and programming.

We are committed to the safety and health of our employees, visitors, and the public we serve. As such, Geffen is proud to have implemented a mandatory vaccination policy, requiring COVID-19 vaccination(s) for all employees, including contracted third-party staff, and new hires. In accordance with our mission, we firmly believe that vaccinating all employees is essential for our community’s safety and health. Should you have any questions regarding this, please speak with your recruiting contact directly. The Company understands and respects that a limited number of candidates may have medical or religious reasons for not receiving the vaccine. As such, we are asking those candidates who wish to request an exemption from being required to be vaccinated, submit a request for their exemption through Human Resources once hired.

Position Summary

This full-time position serves as both the Assistant Box Office Manager and House Seats Manager; 20 per week as Assistant Box Office Manager and 20 hours per week managing house seats and performing other administrative duties. Under the supervision of the Director of Ticketing and Box Office Managers, this position, at times, will manage and supervise the daily operation of the box office. During these times, is responsible for all cash received, verifying cash reports, maintaining and distributing accurate sales reports and deposits. This position will train and supervise part-time box office staff. Candidates should be able to exercise discretion and independent judgment in resolving problems and ticketing issues to the satisfaction of customers. Additionally, will sell tickets/subscriptions via phone, mail, and in person; and should input payments and patron information quickly and accurately. As a manager, will process, print and distribute tickets including third party ticket outlets such as Goldstar, TodayTix, telemarketing, etc. before and during show times. The assistant Box Office Manager acts as customer service liaison for theater patrons and distributes information relating to box office functions. Applicant must be available to work evenings and weekends. Ideal candidates will be friendly, articulate, approachable and attuned to patron needs. Candidate should be responsible, self-motivated and able to work in crowds and high-stress situations.

Primary Responsibilities

  • Manages daily box office operations by supervising box office workers, assisting with ticketing and customer service duties, preparing daily cash deposit, reconciling daily sales, updating and troubleshooting the computerized ticketing system including hold management.
  • Helps to assure patrons receive amazing customer service by training and monitoring the staff and by using independent judgment in solving problems quickly and to the satisfaction of our patrons.
  • Inputs mail/email/fax ticket orders, subscription and donation payments including managing and processing third party outlets, group sales and house seats.
  • Processes inbound phone calls, reservations and payments as well as direct interaction with customers.
  • Completes orders and sends out tickets and/or confirmations to patrons.
  • Communicates politely and knowledgeably with the public on all box office policies.
  • Maintains a positive work atmosphere by behaving and communicating in a manner that promotes getting along with customers, co-workers and management.
  • Must be available to work weekends and evenings.
  • Performs various administrative and box office duties assigned by the Director of Ticketing and/or Box Office Managers.
  • Processes House Seat requests.
  • Processes Staff Comp requests.

Desired Qualifications

  • High School education or GED.
  • Flexibility to work evenings and weekends.
  • At least two years’ experience in a high traffic customer service position that required regular interaction with the public and responsibility for cash management.
  • Box office and live theatre experience is preferred.
  • Experience with a ticketing system (ideally AudienceView) is preferred.
  • Computer literate.
  • Ability to learn and recall box office policies.
  • Detail oriented. Problem solving skills. Ability to remain calm under pressure. Excellent customer service and communication skills.

IATSE Local 857 Union Requirement

Employee is required to join the local 857 IATSE Union, to pay union dues and to adhere to the Union contract. With union enrollment, the position comes with Health benefits and a 401k plan.

Geffen Playhouse aims to build a diverse and inclusive workplace, in which we strongly encourage non-conforming and historically excluded individuals to apply for any and all available positions.

Application Process

To apply, please submit a cover letter and resume in .pdf format at www.geffenplayhouse.org/apply. No phone calls, please.


The Geffen Playhouse, Inc. is an equal opportunity employer. Geffen Playhouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geffen Playhouse complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you need assistance or an accommodation due to a disability, you may contact us via telephone at 310.208.6500 x148.