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Shows & Tickets
1. CREATE A ZOOM ACCOUNT—THIS STEP IS IMPORTANT!
2. DOWNLOAD AND TEST ZOOM
3. ACCESS YOUR PERFORMANCE
• NO ZOOM ACCOUNT
• ZOOM NOT INSTALLED
Pre-printing the PDF packet before the show is a requirement. Perhaps there is a family member/neighbor nearby with a printer? Alternatively, FedEx/Kinkos can also print this packet for you.
Puzzles will be emailed to you one week prior to your performance.
Yes! The more the merrier. Everyone in your home is welcome to join the experience. However, you’ll need to share one device, and only one person can actively participate at certain moments during the show.
DO NOT MIRROR OR SCREENCAST your computer to a television screen; this causes feedback that will disrupt the show.
You'll need a computer or tablet with a camera and microphone, and a good internet connection. The virtual theater will use Zoom as the platform, so if you’re already able to communicate through Zoom, you’re all set. Please note that your microphone will be controlled by a member of our team. Visit the Zoom Help Center for more information.
The Zoom virtual theater will open 30 minutes prior to your scheduled showtime. During this time you can test your microphone, speaker, and connectivity.
Yes. All participants will need to have their camera on for the duration of the performance. Be sure to arrive "camera ready."
If you experience technical difficulties during the show, you can contact the virtual House Manager for assistance. Information will be provided to you prior to your performance.
Unfortunately, once puzzle packets are distributed, there is no way to exchange into a future performance. All sales are final and non-refundable.
This production is open to anyone in the world and will be performed in English. Please note that all performance times are listed as Pacific Time.
Absolutely. Groups are welcome to make arrangements for a private show during a mutually agreed upon day and time outside of the regular performance schedule. Contact Karen Gutierrez at .
Subscriber & Audience ServicesTue-Sun 12:00 pm – 6:00 pm310.208.2028
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