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Inside the
Box FAQs

Inside the
Box FAQs

ADDITIONAL INFORMATION

  • Zoom Troubleshooting Tips

    HOW TO ACCESS YOUR PERFORMANCE USING ZOOM

    1. CREATE A ZOOM ACCOUNTTHIS STEP IS IMPORTANT!

    • You'll need a free Zoom account to log in to your meeting. Click here to create an account.
    • Most Zoom meetings do not require you to be logged into a Zoom account to participate, but this one does.
    • Note: your Zoom account does NOT have to be the same email address you used to purchase the tickets.

    2. DOWNLOAD AND TEST ZOOM

    3. ACCESS YOUR PERFORMANCE

    1. Visit https://zoom.us/join to join your Zoom meeting.
    2. Enter Your Meeting ID and Meeting Password
    3. The virtual lobby will open 30 minutes prior to your showtime. Be sure to log on at least 15 minutes prior to your showtime so we can check you in. There will be no late seating.

    COMMON ZOOM ISSUES


    • NO ZOOM ACCOUNT

    • You may see an error message if you have Zoom installed, but are not logged-in to a Zoom account. Please sign-in to or create your Zoom account prior to accessing the meeting.
    • (Note: this does not have to be the same email address you used to purchase the tickets.)

    • ZOOM NOT INSTALLED

    • You may see an error message if you do not have Zoom installed on your computer. Please install Zoom prior to accessing the meeting.
  • What if I don't have a printer?

    Pre-printing the PDF packet before the show is a requirement. Perhaps there is a family member/neighbor nearby with a printer? Alternatively, FedEx/Kinkos can also print this packet for you.

  • When will I get my PDF packet of puzzles?

    Puzzles will be emailed to you one week prior to your performance.

  • Can others in my household participate?

    Yes! The more the merrier. Everyone in your home is welcome to join the experience. However, you’ll need to share one device, and only one person can actively participate at certain moments during the show.

  • What are the technical requirements?

    DO NOT MIRROR OR SCREENCAST your computer to a television screen; this causes feedback that will disrupt the show.

    You'll need a computer or tablet with a camera and microphone, and a good internet connection. The virtual theater will use Zoom as the platform, so if you’re already able to communicate through Zoom, you’re all set. Please note that your microphone will be controlled by a member of our team. Visit the Zoom Help Center for more information.

  • When can I access the virtual theater?

    The Zoom virtual theater will open 30 minutes prior to your scheduled showtime. During this time you can test your microphone, speaker, and connectivity.

  • Will I be seen on screen?

    Yes. All participants will need to have their camera on for the duration of the performance. Be sure to arrive "camera ready."

  • What happens if I have technical difficulties during the show?

    If you experience technical difficulties during the show, you can contact the virtual House Manager for assistance. Information will be provided to you prior to your performance.

  • Am I able exchange into a future performance if I can’t attend?

    Unfortunately, once puzzle packets are distributed, there is no way to exchange into a future performance. All sales are final and non-refundable.

  • I don’t live in Los Angeles. Can I participate?

    This production is open to anyone in the world and will be performed in English. Please note that all performance times are listed as Pacific Time.

Notify Me

Subscriber & Audience Services
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