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Shows & Tickets
1. CREATE A ZOOM ACCOUNT—THIS STEP IS IMPORTANT!
2. DOWNLOAD AND TEST ZOOM
3. ACCESS YOUR PERFORMANCE
• NO ZOOM ACCOUNT
• ZOOM NOT INSTALLED
Preview tickets start at $60 and regular tickets start at $85. These prices are per household and all-inclusive. You do not need to purchase additional tickets for family members for the show as long as everyone is sitting around the same computer.
If we told you that, it wouldn’t be a mystery! Just wait for the moment in the show when everything will be revealed. That's part of the experience.
Yes! The more the merrier. Everyone in your home is welcome to join the experience. However, you’ll need to share one device, and only one person can actively participate at certain moments during the show. Participation should be limited to those 12 and older.
Currently, only 25 households can participate per show.
DO NOT MIRROR OR SCREENCAST your computer to a television screen; this causes feedback that will disrupt the show.
You'll need a computer or tablet with a camera and microphone, and a good internet connection. The virtual theater will use Zoom as the platform, so if you’re already able to communicate through Zoom, you’re all set. Please note that your microphone will be controlled by a member of our team. Visit the Zoom Help Center for more information.
The Zoom virtual theater will open 30 minutes prior to your scheduled showtime. During this time you can test your microphone, speaker, and connectivity.
Yes. All participants will need to have their camera on for the duration of the performance. Be sure to arrive "camera ready."
Be seated at a table, preferably with a tablecloth to make using the items in the box easier. If you don’t have one, a table top will do.
If you experience technical difficulties during the show, you can contact the virtual House Manager for assistance. Information will be provided to you prior to your performance.
Unfortunately, once mystery boxes are mailed, there is no way to exchange into a future performance. All sales are final and non-refundable.
This production is open to anyone living in the United States. Due to mailing restrictions, we are unable to send packages internationally. Please note that all performance times are listed as Pacific Daylight Time.
Absolutely. Groups are welcome to make arrangements for a private show during a mutually agreed upon day and time outside of the regular performance schedule. Contact Karen Gutierrez at .
Subscriber & Audience ServicesDaily 12:00 pm – 6:00 pm310.208.2028
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