We’re here to help.

Welcome to the Geffen Playhouse! Our friendly box office staff can assist with purchases, subscriber exchanges, accessibility requests, and any general inquiries you may have about our shows and your theater experience. We look forward to helping you.

Statement of Principle

Geffen Playhouse is committed to a safe, nonviolent, and mutually respectful environment for all.

Our expectation is that interactions between patrons and employees/artists align with the Geffen’s core values. Consequently, disparaging comments and biased or threatening behavior are not acceptable conduct and will not be tolerated. We are committed to equipping our staff with skills to handle difficult situations with professionalism and respect. In turn we will address anyone whose behavior towards our employees constitutes bias, intimidation, bullying, or harassment. While our desire is to resolve conflicts and preserve relationships whenever possible, Geffen Playhouse will take action, including ceasing relationships, with anyone who willfully chooses to disregard these values and principles.

FAQS

• What are your ticket exchange and ticket donation policies?

  EXCHANGE POLICIES

  If you are unable to attend your scheduled performance, please call 310.208.2028 at least 48 hours in advance of your showtime.

  • Guests may exchange into an alternate performance date within the same run of the production and are subject to availability, which may be limited.
  • Guests may exchange tickets for equally-priced dates or seats; exchanging tickets for those at a higher price point requires that you pay the difference in ticket price. This is common for many Preview guests requesting exchanges out of Preview week and into the regular run.
  • Subscribers: All exchanges are FREE up until curtain time. A $15 post-show per ticket fee will apply if exchanging after curtain time.
  • Single Ticket Buyers: A $20 per ticket exchange fee will apply to each exchanged ticket. Single tickets can only be exchanged up to 48 hours before curtain time.

  GIL CATES THEATER EXCHANGE POLICY

  • Exchanges PRIOR to 48 Hours of Showtime: Subscribers and single ticket buyers can exchange tickets into an alternate performance within the same production and secure exact dates and seating locations.
  • Exchanges WITHIN 48 Hours of Showtime: Only subscribers can exchange tickets into an alternate performance within the same production and secure exact dates and seating locations.

  AUDREY SKIRBALL KENIS THEATER EXCHANGE POLICY

  Geffen Playhouse has implemented a new exchange policy and introduced an Exchange Pass for subscribers in the Audrey Skirball Kenis Theater.

  • Exchanges PRIOR to 48 Hours of Showtime: Subscribers and single ticket buyers can exchange tickets into an alternate performance within the same production and secure exact dates and seating locations. Alternately, subscribers can request an Exchange Pass (see below for more information).
  • Exchanges WITHIN 48 Hours of Showtime: Only subscribers can request an Exchange Pass.

  How does the Exchange Pass work?

  • An Exchange Pass can be redeemed for a future performance within the same production, and may only be redeemed WITHIN 48 HOURS of the performance you wish to attend by calling Audience Services at 310.208.2028 (Tues–Sun, 12:00pm–6:00pm) or by visiting the Box Office window.
  • You will receive best available seats when redeeming an Exchange Pass.
  • The Exchange Pass offers flexibility for rescheduling, especially if you’re unsure which day you’ll want to attend in the future. Even if a performance is listed as “Sold Out” in advance, returned tickets regularly become available within 48 hours of a performance.
  • The value of unused Exchange Passes will be converted to tax-deductible ticket donations at the end of the production's runs. No refunds will be offered for unused Exchange Passes.

  DONATING TICKETS

  Anyone can donate tickets as a tax-deductible contribution to the Geffen Playhouse. Donations will be accepted up until curtain time by phone or in-person, or up until 3 hours before curtain time online (CLICK HERE), and will be acknowledged by mail for tax purposes.

  Call our Audience Services line at 310.208.2028 to exchange or donate tickets.

• Where should I park?

  Geffen Playhouse does not operate its own parking lot. However, several parking lots are located near the theater. CLICK HERE to find the most convenient parking option for you.

• What time does the theater open before shows?

  The Geffen Playhouse lobby and courtyards open 1 hour before curtain time and includes a full bar. Doors to the theaters generally open 30 minutes before curtain.

• What happens if I arrive late?

  Should you arrive late to the theater or vacate your seat during the performance, please expect to be held in the lobby until an appropriate pause in the action on stage. To minimize disturbance to other patrons, you may be seated in the first available location by the house staff even if different from your assigned seat. Be advised that some productions or circumstances may not allow for late seating. To ensure you enjoy the performance in your assigned seat, please arrive at the theater at least ten minutes before curtain time.

• What happens if I misplace my tickets?

  If you lose or misplace your tickets, please contact our Audience Services at 310.208.2028 and you will be issued replacement tickets via email or will call.

• Can I purchase tickets from third-party resellers?

  Geffen Playhouse can only guarantee the authenticity of tickets purchased via our website, our Box Office phones or windows, or via an approved third-party ticket seller (Goldstar or TodayTix).

  Tickets being sold by other third-party resellers and/or ticket brokers may be duplicate, counterfeit, or priced beyond face value; Geffen Playhouse cannot guarantee their authenticity or control their prices or fees. Duplicate or counterfeit tickets will not be honored for admission.

  When in doubt, please call Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm).

• Can I bring my own food or drinks to the theater?

  No outside food and beverages are allowed. Food and beverages may be purchased at the Geffen Playhouse bar and consumed in the lobby and courtyard areas. Food is not allowed inside the theater, but beverages with an appropriate lid can be taken into the theaters for certain performances.

• Are food and drinks allowed in the theaters?

  No outside food and beverages are allowed. Food and beverages may be purchased at the Geffen Playhouse bar and consumed in the lobby and courtyard areas. Food is not allowed inside the theater, but beverages with an appropriate lid can be taken into the theaters for certain performances.

• What are “Preview” performances?

  The Geffen Playhouse produces and builds its own shows from the ground up. Previews are the first few shows at the beginning of a run (preceeding Opening Night) to allow our artistic teams extra time to hone the stories and acting, iron out technical kinks, and perfect the production. Because of this, tickets are available at a slightly lower price for these performances.

• What is the Variable Section in the Audrey Skirball Kenis Theater?

  The Audrey Skirball Kenis Theater is an intimate theater with infinite opportunities for configuration. Variable seat locations can change by production offering unique—and often the best—views in the house.

• Do you have accessible seating and assisted hearing devices?

  Yes. The Geffen Playhouse provides seating for both wheelchair access and other impairments that require accessible seating in all price ranges. Accessible seating is marked on our online seating charts as a wheelchair symbol (movable seat) and a star (companion seat). Assisted listening devices may be borrowed on a first-come, first-served basis at the concierge desk.

  CLICK HERE to learn more about all of our accessibility offerings.

• What is your policy on perfume and cologne fragrance?

  We ask that patrons refrain from wearing some perfumes and cologne. Many people are allergic or sensitive to heavy scents.

• Why were my seats moved for a particular show?

  The set, lighting, and sound configuration may occasionally require that your assigned seating location be moved to a more appropriate section of the house. This is especially true for the front rows in the Gil Cates Theater and the variable locations in the Audrey Skirball Kenis Theater. We will notify you of any change in your seating location prior to your arrival at the theater and move you to an equivalent area of the house. Your new seat location is guaranteed to be in the same price section.

• What is the dress code for the theater?

  The dress code at the Geffen Playhouse is casual. (Think jeans, slacks, button shirts. Not tank tops, shorts and flip-flops.)

• Are there any age restrictions?

  All Geffen Playhouse productions are intended for an adult audience; children under 10 years of age will not be admitted, unless otherwise noted on individual show pages. Additional age recommendations/restrictions and content advisories may apply; please check individual show pages for more information.

• Do I need a photo ID to pick up my tickets?

  Yes! The box office requires a valid photo ID for ticket pick-up at the box office windows.

• Do you sell gift certificates?

  Yes! You can purchase gift certificates online or by calling our box office at 310.208.2028.