Front of House Associate

Position: Front of House Associate
Department: Front of House
Classification: Seasonal, hourly, part-time, (non-exempt)

THEATER AT PLAY

Experience the transformative power of theater with us at Geffen Playhouse. Join our vibrant community of artists, technicians, and staff dedicated to creating impactful performances that resonate long after the final bows. Together, we move hearts, spark conversations, and enrich the cultural fabric of Los Angeles.

Our commitment to excellence goes beyond the stage. We are dedicated to fostering a supportive work culture where diversity, equity, and inclusion are an integral component of our everyday practice. We hold a deep focus on creating and maintaining an inclusive environment in which all individuals and groups can be and feel valued, respected, and welcomed to participate and bring their full, authentic selves to work. To learn more about Geffen Playhouse Culture & Values visit https://www.geffenplayhouse.org/about/culture-and-values/.

Join us in our mission to enrich the cultural life of Los Angeles through plays and educational programs that inform, entertain, and inspire. Whether you're a seasoned professional or just starting your journey in the world of theater, there's a place for you at Geffen Playhouse.

POSITION OVERVIEW

Join our team as a Front of House Associate, the welcoming face of the theatre during performances and events. This customer service-oriented role is crucial for creating an exceptional experience for our patrons.

This is a seasonal position through the end of Angry, Raucous, and Shamelessly Gorgeous. Must have evening and weekend availability. We require an availability of 3 shifts per week, 2 must be on the weekend. We are specifically looking for people available Saturday and Sunday matinees. We are accepting applications for a variety of roles; including but not limited to Ushers and Concessions staff.

ALL FRONT OF HOUSE RESPONSIBILITIES

Provide excellent customer service in a fast-paced, high-volume environment.
Greet patrons, scan tickets, and direct patrons to their seats.
Handle and resolve patron inquires and requests, including assisting with accessibility.
Maintain strong working knowledge of current productions, institutional initiative, and ticketing information.
Maintain Front of House spaces and assist in theatre clean up.
A genuine love for theatre, as this position requires being present in the theatre during many performances.
Other duties as assigned.

CONCESSIONS RESPONSIBILITIES

Operate Bar/Concessions including selling snacks, beverages, and merchandise.
Prepare and serve alcoholic and non-alcoholic beverages in accordance with safety and alcohol service regulations.
Accurately handle cash and POS system.
Maintain cleanliness or organization of the bar, kitchen, and other work spaces.
Work collaboratively with Front of House staff to ensure smooth operations.
Work as a Front of House usher; creating a positive guest experience, scanning tickets, greeting, and directing patrons.

BASIC QUALIFICATIONS

Previous bartending or concessions experience needed.
Must be 21 + with a knowledge of California liquor laws and regulations for Concessions.
Strong communication and customer service skills as well as be approachable and attuned to patron needs.
Responsible, self-motivated, and able to work in crowds and high-stress situations.
Positive attitude with the desire and ability to be a team player.
Ability to multitask and remain calm during busy performance times.
Prior experience working Front of House in a live theatre setting is preferred but not required.
Ability to lift up to 25-50 lbs. and need to be able to stand for long periods of time.
Ability to work Saturday and Sunday matinees.

COMPENSATION

$18.00-$20.00/hour

HOW TO APPLY

To apply, please submit a cover letter, general availability, and resume in .pdf format at www.geffenplayhouse.org/apply. No phone calls, please.

The Geffen Playhouse aims to build a diverse and inclusive workplace, in which we strongly encourage non-conforming and historically excluded individuals to apply for any and all available positions, even if they don’t meet all listed requirements.

The Geffen Playhouse, Inc. is an equal opportunity employer.

Geffen Playhouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or off-duty and off-premises use of cannabis. In addition to federal law requirements, Geffen Playhouse complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you need assistance or an accommodation due to a disability, you may contact us via telephone at 310-208-6500 x148.