We’re here to help.

Welcome to the Geffen Playhouse! Our friendly box office staff can assist with purchases, subscriber exchanges, accessibility requests, and any general inquiries you may have about our shows and your theater experience. We look forward to helping you.

Statement of Principle

Geffen Playhouse is committed to a safe, nonviolent, and mutually respectful environment for all.

Our expectation is that interactions between patrons and employees/artists align with the Geffen’s core values. Consequently, disparaging comments and biased or threatening behavior are not acceptable conduct and will not be tolerated. We are committed to equipping our staff with skills to handle difficult situations with professionalism and respect. In turn we will address anyone whose behavior towards our employees constitutes bias, intimidation, bullying, or harassment. While our desire is to resolve conflicts and preserve relationships whenever possible, Geffen Playhouse will take action, including ceasing relationships, with anyone who willfully chooses to disregard these values and principles.

FAQS

• How do I access my Online Account?

  Click Here for Online Account Log-In

  As of December 2023, Geffen Playhouse has launched a new online ticketing site. In addition to many important security features, the new ticketing site will allow patrons to more easily purchase tickets and offers an improved Mobile Ticket experience.

  • To access your Online Account, visit secure.geffenplayhouse.org/account/login and enter your email address.
    • If you previously used a Username or Customer Number to log in on our old site, you will need to use the associated email address for the new ticketing site.
  • The first time you log in to the new site, you will need to Reset Your Password if you're an existing customer, or Create An Account if you are a new customer.

  If you experience any difficulty, please contact Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm) or email .

• How do I access my Mobile Ticket Wallet?

  Click Here for Mobile Ticket Wallet Log-In

  Geffen Playhouse is excited to introduce a new Mobile Ticket experience for performances beginning January 2024.

  • When purchasing a ticket, select "Mobile Ticket" as your delivery method and your tickets will be instantly placed in your Mobile Ticket Wallet.
  • To access your wallet, use the same email address and password you used to purchase tickets online (secure.geffenplayhouse.org).
  • Inside your wallet, you'll be able to easily share tickets with friends and add tickets to your Apple Wallet. (Please note some sharing options may be limited by performance or ticket type.)
  • Click the "Add to Home Screen" button in your mobile phone browser to bookmark your wallet and quickly access your tickets at the theater.

  If you are a current subscriber and/or have printed tickets and would like convert your existing tickets to Mobile Tickets, please contact Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm) or email . (Please note converting to mobile tickets will require discarding your current printed tickets as the bar codes would no longer be valid.)

• What are your ticket exchange and ticket donation policies?

  EXCHANGE POLICIES

  If you are unable to attend your scheduled performance, please call 310.208.2028 at least 48 hours in advance of your showtime.

  • Guests may exchange into an alternate performance date within the same run of the production and are subject to availability, which may be limited.
  • Guests may exchange tickets for equally-priced dates or seats; exchanging tickets for those at a higher price point requires that you pay the difference in ticket price. This is common for many Preview guests requesting exchanges out of Preview week and into the regular run.
  • Subscribers: All exchanges are FREE up until curtain time. A $20 post-show per ticket fee will apply if exchanging after curtain time.
  • Single Ticket Buyers: A $20 per ticket exchange fee will apply to each exchanged ticket. Single tickets can only be exchanged up to 48 hours before curtain time.

  DONATING TICKETS

  Anyone can donate tickets as a tax-deductible contribution to the Geffen Playhouse. Donations will be accepted up until curtain time by phone or in-person, or up until 3 hours before curtain time online (CLICK HERE), and will be acknowledged by mail for tax purposes.

  Call our Audience Services line at 310.208.2028 to exchange or donate tickets.

• Do you sell gift cards / how can I check my gift card balance?

  You can purchase gift cards online or by calling Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm).

  To check the balance of an existing gift card, please call Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm) and provide your Redemption #. Value can be used for ticket purchases only; cannot be redeemed for merchandise or concessions.

• Where should I park?

  Geffen Playhouse does not operate its own parking lot. However, several parking lots are located near the theater. CLICK HERE to find the most convenient parking option for you.

• What time does the theater open before shows?

  The Geffen Playhouse lobby and courtyards open 1 hour before curtain time and includes a full bar. Doors to the theaters generally open 30 minutes before curtain.

• What happens if I arrive late?

  Should you arrive late to the theater or vacate your seat during the performance, please expect to be held in the lobby until an appropriate pause in the action on stage. To minimize disturbance to other patrons, you may be seated in the first available location by the house staff even if different from your assigned seat. Be advised that some productions or circumstances may not allow for late seating. To ensure you enjoy the performance in your assigned seat, please arrive at the theater at least ten minutes before curtain time.

• What happens if I misplace my tickets?

  If you lose or misplace your tickets, please contact our Audience Services at 310.208.2028 and you will be issued replacement tickets via email or will call.

• Can I purchase tickets from third-party resellers?

  Geffen Playhouse can only guarantee the authenticity of tickets purchased via our website, our Box Office phones or windows, or via an approved third-party ticket seller (TodayTix).

  Tickets being sold by other third-party resellers and/or ticket brokers may be duplicate, counterfeit, or priced beyond face value; Geffen Playhouse cannot guarantee their authenticity or control their prices or fees. Duplicate or counterfeit tickets will not be honored for admission.

  When in doubt, please call Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm).

• Can I bring my own food or drinks to the theater?

  No outside food and beverages are allowed. Food and beverages may be purchased at the Geffen Playhouse bar and consumed in the lobby and courtyard areas. Food is not allowed inside the theater, but beverages with an appropriate lid can be taken into the theaters for certain performances.

• Are food and drinks allowed in the theaters?

  No outside food and beverages are allowed. Food and beverages may be purchased at the Geffen Playhouse bar and consumed in the lobby and courtyard areas. Food is not allowed inside the theater, but beverages with an appropriate lid can be taken into the theaters for certain performances.

• What are “Preview” performances?

  The Geffen Playhouse produces and builds its own shows from the ground up. Previews are the first few shows at the beginning of a run (preceeding Opening Night) to allow our artistic teams extra time to hone the stories and acting, iron out technical kinks, and perfect the production. Because of this, tickets are available at a slightly lower price for these performances.

• What is the Variable Section in the Audrey Skirball Kenis Theater?

  The Audrey Skirball Kenis Theater is an intimate theater with infinite opportunities for configuration. Variable seat locations are in addition to the fixed seating section and can change by production, offering unique—and often the best—views in the house.

• Do you have accessible seating and assisted hearing devices?

  Yes. The Geffen Playhouse provides seating for both wheelchair access and other impairments that require accessible seating in all price ranges. Accessible seating is marked on our online seating charts as a wheelchair symbol (movable seat) and a star (companion seat). Assisted listening devices may be borrowed on a first-come, first-served basis at the concierge desk.

  CLICK HERE to learn more about all of our accessibility offerings.

• What is your policy on perfume and cologne fragrance?

  We ask that patrons refrain from wearing some perfumes and cologne. Many people are allergic or sensitive to heavy scents.

• Why were my seats moved for a particular show?

  The set, lighting, and sound configuration may occasionally require that your assigned seating location be moved to a more appropriate section of the house. This is especially true for the front rows in the Gil Cates Theater and the variable locations in the Audrey Skirball Kenis Theater. We will notify you of any change in your seating location prior to your arrival at the theater and move you to an equivalent area of the house. Your new seat location is guaranteed to be in the same price section.

• What is the dress code for the theater?

  The dress code at the Geffen Playhouse is casual. (Think jeans, slacks, button shirts. Not tank tops, shorts and flip-flops.)

• Are there any age restrictions?

  All Geffen Playhouse productions are intended for an adult audience; children under 10 years of age will not be admitted, unless otherwise noted on individual show pages. Additional age recommendations/restrictions and content advisories may apply; please check individual show pages for more information.

• Do I need a photo ID to pick up my tickets?

  Yes! The box office requires a valid photo ID for ticket pick-up at the box office windows.

• How do I know if I have an account credit from a cancelled show?

  To check your account credit, please log into your Online Account or call Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm).

• What are the Terms of Services and Privacy Policy?

  Terms of Service

  Privacy Policy