Additional FAQs

• What are Fixed Subscriptions?

  Love having “your seats” at the Geffen? With a Gil Cates Theater Fixed Subscription, subscribers enjoy the same seats and same performance day/time, the best value on tickets, and the satisfaction of knowing your theater plans are set. Fixed Subscription seats are the best seats in the house, guaranteed—and can be renewed season-over-season.

  Additional tickets can be purchased at your discounted subscriber add-on price.

  • The Tarell Alvin McCraney Curated Fixed Subscription package offers an exclusive opportunity to attend performances on the third Friday of each production run (including Black Partners Appreciation Nights for Purpose and Wine in the Wilderness), transforming the night into a dynamic meet-up for conversation, connection, and celebration.

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  Fixed Subscription tickets are non-refundable. Fixed Subscriptions cannot be combined with Flex Subscription packages or Play! Pass Subscriptions.

• What are Flex Subscriptions?

  New for the 2026/2027 Season, the Gil Cates Theater Flex Subscription allows subscribers to secure discounted tickets to each season production with the flexibility to select your day/time and seats later—before tickets go on sale to the general public.

  Flex tickets are redeemable for any Section A, Section B, or Section C seating location; upgrade to a Premium seating location at time of booking for $30 per ticket.

  To view how many flex tickets you have available to redeem, visit the Your Benefits page in your Online Account. Additional tickets can be purchased at your discounted subscriber add-on price.

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  Flex Subscriptions are a one-time charge and non-refundable. Individual flex tickets hold no dollar value; flex tickets are redeemable only for the production for which they are assigned; flex tickets can only be exchanged within the same production. Unredeemed or “donated” flex tickets returned to the box office hold no tax-deductible value.

  Flex Subscriptions cannot be combined with Fixed Subscription packages or Play! Pass Subscriptions; limit 4 Flex Subscription seats per account.

• What are Play! Pass Subscriptions?

  New for the 2026/2027 Season, the Play! Pass Subscription allows subscribers to purchase discounted tickets to each season production before tickets go on sale to the general public.

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  Play! Pass Subscriptions are a one-time charge, non-refundable, and hold no dollar value; no tickets are included with purchase.

  Play! Pass Subscriptions cannot be combined with Flex Subscription or Fixed Subscription packages.

• How do I access my Online Account?

  Click Here for Online Account Log-In

  • To access your Online Account, visit secure.geffenplayhouse.org/account/login and enter your email address.
    • If you previously used a Username or Customer Number to log in on our old site, you will need to use the associated email address for the new ticketing site.
  • The first time you log in to the new site, you will need to Reset Your Password if you're an existing customer, or Create An Account if you are a new customer.

  If you experience any difficulty, please contact Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm) or email .

• How do I access my Mobile Ticket Wallet?

  Click Here for Mobile Ticket Wallet Log-In

  • When purchasing a ticket, select "Mobile Ticket" as your delivery method and your tickets will be instantly placed in your Mobile Ticket Wallet.
  • To access your wallet, use the same email address and password you used to purchase tickets online (secure.geffenplayhouse.org).
  • Inside your wallet, you'll be able to easily share tickets with friends and add tickets to your Apple Wallet or Google Wallet. (Please note some sharing options may be limited by performance or ticket type.)
  • Click the "Add to Home Screen" button in your mobile phone browser to bookmark your wallet and quickly access your tickets at the theater.

  If you are a current subscriber and have printed tickets and would like convert your existing tickets to Mobile Tickets, please contact Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm) or email . (Please note converting to mobile tickets will require discarding your current printed tickets as the bar codes would no longer be valid.)

• What happens if I misplace my tickets?

  If you lose or misplace your tickets, please contact our Audience Services at 310.208.2028 and you will be issued replacement tickets via email or will call.

• Why were my seats moved for a particular show?

  The set, lighting, and sound configuration may occasionally require that your assigned seating location be moved to a more appropriate section of the house. This is especially true for the front rows in the Gil Cates Theater and the variable locations in the Audrey Skirball Kenis Theater. We will notify you of any change in your seating location prior to your arrival at the theater and move you to an equivalent area of the house. Your new seat location is guaranteed to be in the same price section.

• Do I need a photo ID to pick up my tickets?

  Yes! The box office requires a valid photo ID for ticket pick-up at the box office windows.

• Do you have accessible seating and assisted hearing devices?

  Yes. The Geffen Playhouse provides seating for both wheelchair access and other impairments that require accessible seating in all price ranges. Accessible seating is marked on our online seating charts as a wheelchair symbol (movable seat) and a star (companion seat). Assisted listening devices may be borrowed on a first-come, first-served basis at the concierge desk.

  CLICK HERE to learn more about all of our accessibility offerings.

• Where should I park?

  Geffen Playhouse does not operate its own parking lot. However, several parking lots are located near the theater. CLICK HERE to find the most convenient parking option for you.

• What time does the theater open before shows?

  The Geffen Playhouse lobby and courtyards open 1 hour before curtain time and includes a full bar. Doors to the theaters generally open 30 minutes before curtain.

• What happens if I arrive late?

  Should you arrive late to the theater or vacate your seat during the performance, please expect to be held in the lobby until an appropriate pause in the action on stage. To minimize disturbance to other patrons, you may be seated in the first available location by the house staff even if different from your assigned seat. Be advised that some productions or circumstances may not allow for late seating. To ensure you enjoy the performance in your assigned seat, please arrive at the theater at least ten minutes before curtain time.

• Are there any age restrictions or content advisories?

  All Geffen Playhouse productions are intended for an adult audience; children under 10 years of age will not be admitted, unless otherwise noted on individual show pages. Additional age recommendations/restrictions and content advisories may apply; please check individual show pages for more information.

• Can I bring my own food or drinks to the theater?

  No outside food and beverages are allowed. Food and beverages may be purchased at the Geffen Playhouse bar and consumed in the lobby and courtyard areas. Food is not allowed inside the theater, but beverages with an appropriate lid can be taken into the theaters for certain performances.

• Are food and drinks allowed in the theaters?

  No outside food and beverages are allowed. Food and beverages may be purchased at the Geffen Playhouse bar and consumed in the lobby and courtyard areas. Food is not allowed inside the theater, but beverages with an appropriate lid can be taken into the theaters for certain performances.

• What is the dress code for the theater?

  The dress code at the Geffen Playhouse is casual. (Think jeans, slacks, button shirts. Not tank tops, shorts and flip-flops.)

• What is your policy on perfume and cologne fragrance?

  We ask that patrons refrain from wearing some perfumes and cologne. Many people are allergic or sensitive to heavy scents.

• What are “Preview” performances?

  The Geffen Playhouse produces and builds its own shows from the ground up. Previews are the first few shows at the beginning of a run (preceeding Opening Night) to allow our artistic teams extra time to hone the stories and acting, iron out technical kinks, and perfect the production. Because of this, tickets are available at a slightly lower price for these performances.

• Can I purchase tickets from third-party resellers?

  Geffen Playhouse can only guarantee the authenticity of tickets purchased via our website, our Box Office phones or windows, or via an approved third-party ticket seller (TodayTix).

  Tickets being sold by other third-party resellers and/or ticket brokers may be duplicate, counterfeit, or priced beyond face value; Geffen Playhouse cannot guarantee their authenticity or control their prices or fees. Duplicate or counterfeit tickets will not be honored for admission.

  When in doubt, please call Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm).

• Do you sell gift cards / how can I check my gift card balance?

  You can purchase gift cards online or by calling Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm).

  To check the balance of an existing gift card, please call Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm) and provide your Redemption #. Value can be used for ticket purchases only; cannot be redeemed for merchandise or concessions.

• How do I know if I have an account credit from a cancelled show?

  To check your account credit, please log into your Online Account or call Audience Services at 310.208.2028 (Tues–Sun, 12:00pm-6:00pm).

• What are your Terms of Services and Privacy Policy?

  Terms of Service

  Privacy Policy